Returns & Refunds
Returns & Refunds
A return policy you should not need a lawyer to read: one window, one process, one refund timeline, and the exclusions printed up front. Damaged goods are a different lane entirely — that one is on us, including postage.
The window
Items can be returned within 30 days of delivery. The clock starts when the carrier scans your package as delivered, not when you open it. Items must be unused and in resalable condition — no scent sprays, no glue-gun revisions, no petals trimmed into a new shape. Repack pieces safely for the ride back: a shoebox beats an envelope for a wreath, and crushed returns that arrive unusable are refunded at our discretion minus the loss.
This window and the numbers below are launch-policy drafts confirmed at store lock; if they change, this page changes first and every page quoting it changes with it.
The process
- Write to the contact page (or WhatsApp) with your order number and the items returning — photos help but are not required for change-of-mind returns.
- We reply with return authorization and the return address; instructions arrive in the same reply, typically within one business day.
- For damaged, defective or wrong-item claims, skip the reading: photos within 7 days of delivery, and return postage is on us — a prepaid label issues with the authorization.
- Change-of-mind return postage is the buyer’s; original shipping charges are not refunded.
- Refunds go to the original payment method within 7-14 days of the return scanning in at our dock, in USD.
Exclusions, printed up front
- Final Sale items — marked on the product page at listing time — are not returnable.
- Custom and made-to-order bulk lines are not returnable; their terms are written into the wholesale inquiry reply you approve before production.
- The sample box is not returnable; damaged or short-count swatches are replaced free under the 7-day photo claim.
- Items returned outside the 30-day window are not refunded; we will tell you the status honestly rather than quietly accepting a box we cannot credit.
Start a return
Send the order number and a line about what is coming back through the contact page — the reply carries authorization, address and next steps. Related reading: the shipping and delivery page covers the front half of the journey.